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Returns Policy

(i) "Buyer" means the person who buys or agrees to buy the Goods from the Company.
(ii) "Goods" mean the Goods that the Company is to supply in accordance with these conditions of sale.
(iii) "Carrier" such person notified to the Company by the Buyer as being authorised by the Buyer to take delivery of the Goods on its behalf.

Price information
In the unlikely event of an administrative error resulting in an incorrect price being given, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed. All quotes given are valid for a period of 30 days from the date given. Every effort is made to ensure our staff give accurate information.

We do everything we can to meet the delivery time specified, however, occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay. We shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of failed delivery.

As is your legal right, you have 14 days to cancel any orders. The 14 days begins once we have received payment from you. Due to the artisan nature of our products, we cannot offer refunds after this.

Unwanted Goods
We do not offer refunds or exchanges for unwanted goods, unless they are faulty or identified as damaged on receipt of delivery. Please also note that these regulations do not apply to cut pieces, machined parts or any other item which has been manufactured, cut or supplied to your personal specifications. Any returns must be agreed and authorised by us in writing before they can be accepted. This does not affect your statutory rights.

Faulty Goods
If you purchase a product from us which is found to be faulty we will supply a replacement product, arrange for a repair or give you a refund of the purchase price. Simply contact us in writing or by email, once confirmed by Fused Glass Design Limited we will arrange for a carrier to pick up and return it to us. You are advised to keep the shipping certificate as proof of returning items this way.

In all cases, our delivery note or other proof of purchase must accompany the returned product. Upon receipt of the product we will examine it. We aim to dispatch a replacement product, arrange a repair or refund your money within 21 days.

Any returns must be agreed and authorised by us in writing before they can be accepted. You have 24 hours to report faulty products. Good will not be credited or replaced after this time.

The Returns Process

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged.

  • Returned items must have labels still on and be returned in original product packaging.

  • Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

  1. Email us at with your order number and confirmation.

  2. We'll respond to the return enquiry and if a return is confirmed we'll send over a prepaid shipping label

  3. Print and attach this to your package.

  4. Send all items back to us using the label provided.

Additional Information:

  • Once we receive the returned product, we aim to dispatch a replacement product, arrange a repair or refund your money within 21 days.

  • You will need to arrange your own shipping if you are returning your product without a defect or issue.

  • For any returns that are lost or damaged in shipping, an investigation will be opened to determine a solution.

  • For any more questions, please email us at

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